Contact Us

One address reaches us for everything: [email protected]

We read every message. The sections below tell you what to include so we can act on yours without a round of follow-up questions.

What to Include

Reporting a missing or invalid word

This is the most useful message we get, and the one most often sent without enough detail. Please include:

• The exact letters you entered
• The dictionary you had selected (Scrabble US, Scrabble UK, Words With Friends, Wordle, or All)
• The word you expected, or the word you believe should not have appeared
• Where you verified it, if you checked an official source

With those four items we can usually reproduce the issue immediately. Without the dictionary selection we often cannot, because a word that is valid in Collins may be invalid in TWL.

Reporting a bug

Tell us what you did, what you expected, and what happened instead. Your browser and whether you were on desktop or mobile helps. A screenshot helps more.

Privacy requests

For access, deletion, correction, or objection requests under GDPR, UK GDPR, CCPA/CPRA, or any other privacy law, put Privacy Request in the subject line and state which right you are exercising. We respond within the timeframe the relevant law requires. See our Privacy Policy for the full picture of what we hold, which is very little.

Copyright and DMCA

If you believe material on this site infringes your copyright, do not use this general form — follow the procedure on our DMCA Policy page instead. A notice missing the required statutory elements cannot be acted on, and the DMCA page lists every element you need.

Advertising and partnerships

Put Advertising in the subject line. Include what you are proposing and the sites involved. We do not sell links, publish sponsored posts that are not labelled as such, or accept guest posts whose purpose is a backlink.

Press and interviews

Put Press in the subject line, along with your outlet and deadline.

Response Times

General questions, bug reports, and word corrections: usually two to three business days.

Privacy rights requests: within thirty days, or sooner where the law requires it.

Copyright notices: we aim to review within five business days of a complete notice.

We are a small operation. Messages sent on weekends and public holidays get picked up the next working day.

What We Cannot Help With

We are not able to assist with the following, and messages about them will not get a reply:

• Game account problems. We have no connection to Scrabble, Words With Friends, Wordle, or any other game. We cannot recover your account, restore a streak, or resolve a dispute with a publisher.
• Official rulings. We cannot adjudicate whether a word was legal in your game. Your tournament's or your opponent's agreed dictionary governs, not ours.
• Dictionary change requests. We do not decide what goes into TWL, Collins, or the Words With Friends list. Those are maintained by their respective publishers.
• Unsolicited SEO, link-building, and bulk guest-post pitches. These are filtered automatically.

A Note on Personal Information

Please do not send sensitive personal information by email. To answer a question about the solver we need your letters and your dictionary setting — nothing else. Anything you do send is handled under our Privacy Policy and kept only as long as it takes to resolve your message.